At Tangerine, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, or interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Tangerine operates as a boutique hospitality and accommodation brand, offering curated stays and related services.

For the purposes of data protection law, Tangerine is the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can contact us via the contact details provided on our website.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Information you provide directly

  • Full name

  • Email address

  • Telephone number

  • Billing and payment details

  • Booking details and stay preferences

  • Messages sent via contact forms, email, or messaging platforms

Information collected automatically

  • IP address

  • Browser type and device information

  • Pages visited and actions taken on our website

  • Cookies and similar tracking technologies

Information from third parties

  • Booking platforms and payment providers

  • Analytics and marketing tools

  • Identity verification services, where required by law

3. How We Use Your Data

We use your personal data only when we have a lawful reason to do so. This includes:

  • Processing and managing bookings

  • Communicating with you before, during, and after your stay

  • Providing customer support

  • Processing payments and issuing invoices

  • Improving our website, services, and guest experience

  • Sending relevant updates, offers, or newsletters if you have opted in

  • Complying with legal and regulatory obligations

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

  • Performance of a contract

  • Legal obligation

  • Legitimate interests, such as improving our services

  • Your consent, where required

You may withdraw your consent at any time.

5. Cookies and Tracking Technologies

We use cookies to improve website functionality, analyse traffic, and enhance user experience.

You can manage or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

For more information, please refer to our Cookie Policy if available.

6. How We Share Your Data

We do not sell your personal data.

We may share your information only with trusted third parties, including:

  • Booking and property management platforms

  • Payment processors

  • IT and website service providers

  • Legal or regulatory authorities when required

All third parties are required to protect your data and use it only for the specified purpose.

7. International Data Transfers

Some of our service providers may process data outside the European Economic Area. When this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data.

8. Data Retention

We retain your personal data only for as long as necessary:

  • To fulfil bookings and contractual obligations

  • To meet legal and accounting requirements

  • To resolve disputes or enforce agreements

When data is no longer required, it is securely deleted or anonymised.

9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

11. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Any updates will be posted on this page with a revised date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us through the official contact channels listed on our website.